Clearwater, FL — The teams at Pure Air Control Services prides themselves on team culture, response time and high customer service. We often receive emails and testimonials from clients praising the work the team do on a regular basis. This news is great to share as internal PR as our teams love to hear the positive feedback from happy customers. However it is also important to also get this feedback from a third party independent organization for justification of what we do.
Here is an example of exemplary service sought and provided by Pure Air Control Services:
“The General Services Administration, Public Building Services, Miami Service Center would like to convey our appreciation to Pure Air Control Services for an outstanding job at the Ft Lauderdale Federal Building and Courthouse. Your company’s efforts to rise to the challenges of this project were exemplary. I will gladly recommend Pure Air Control Services to any future Miami Services Center projects.”
-Christine Allen, Building Manager, GSA
There are many indoor environmental firms in the industry that Pure Air Control Services competes with on a daily basis, but we choose to differentiate ourselves in the quality of the staff we employ, the quality of performance of work, constantly exceeding our clients expectations in all we do, providing superior services, product differentiation, delivering best in-class IAQ service and providing best value-added IAQ services to all of our valued clients.
The Better Business Bureau (BBB) assigns letter grades from A+ (highest) to F (lowest) to organizations. In some cases, BBB will not grade the business (indicated by an NR, or “No Rating”) for reasons that include insufficient information about a business or ongoing review/update of the business’.
The BBB letter grades represent the BBB’s opinion of businesses. The BBB grade is based on BBB file information about the business. In some cases, a business’ grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Pure Air Control Services has received the A+ grade from BBB for three years running which is an indication of their commitment to high quality customer service.
THE BBB GRADING ELEMENTS:
BBB grades are based on information in BBB files with respect to the following factors
• Business’ complaint history with BBB.
• Type of business.
• Time in business.
• Background information on business in BBB files.
• Failure to honor commitments to BBB.
• Licensing and government actions known to BBB.
• Advertising issues known to BBB.
THE BBB GRADING POINTS:
This chart shows the maximum number of points that can be earned or deducted in the BBB grading system. Please note there are some categories in which businesses can only lose points, and for those categories a “0” is indicated as the maximum number of points that can be awarded.
Element Range of points that can be earned or deducted (maximum to minimum)
1. Type of Business 0 to -41
2. Time in Business 8 to -10
3. Competency Licensing 0 or -41
4. Complaint Volume 20 to 2
5. Unanswered Complaints 20 to -21
6. Unresolved Complaints 10 to 1
7. Serious Complaints 15 to 0
8. Complaint Analysis 8 to -12
9. Complaint Resolution Delayed 0 or -5
10. Failure to Address Complaint Pattern 0 or -5
11. Government Action 0 to -30
12. Advertising Review 0 to -41
13. Background Information 5 or 0
14. Clear understanding of business 0 or -5
15. Mediation/arbitration 0 to -41
16. Revocation 0 or -10
To view Pure Air Control Services BBB Rating click link.
For more information on Pure Air Control Services multiple-discipline IAQ services team call 1-800-422-7873.
About Pure Air Control Services:
Founded in 1984 by Alan Wozniak, President/CEO in what began as a small mechanical contracting business has grown into an award winning, industry leading indoor air quality (IAQ) service company serving many fortune 500 corporations, school boards, county, city, state and federal governments and consumers across the US. The firm has serviced over 600 million square feet of indoor environments in over 10,000 facilities.
Pure Air’s nationally performed services include: Building Sciences Evaluation; Building Health Check; an Environmental Microbiology Laboratory; Environmental Project Management; and Duct Cleaning & Mold Remediation Services, among other indoor environmental services.
The company’s expanding client roster includes the General Services Administration (GSA); Federal Aviation Administration (FAA), Allstate Insurance; Carrier Air Conditioning; Naval Air Warfare Center, Orlando; and Naval Air Station – King’s Bay, Georgia, and many other Fortune 500 companies, school boards, and city, state, and county governments, making Pure Air a reliable industry leader.
For more information contact Alan Wozniak at 1-800-422-PURE (7873) ext 804.